Refund Policy

REFUND & CANCELLATION POLICY

This Refund Policy applies to all transactions processed through our payment gateway.

1. Refund Credit Timelines
• UPI Payments: 3 to 5 working days
• PhonePe Wallet: Within 24 hours
• Credit/Debit Cards: 7 to 9 working days

2. Refund Eligibility
Refunds are applicable only for valid and verified service issues, duplicate transactions, or accidental excess payments.

• Services already delivered, consumed, accessed or activated are strictly non-refundable.
• Monthly/Subscription/Hosting/Webspace plans once purchased are non-cancellable and non-refundable after activation.

3. Cancellation
Cancellation requests must be raised within 24 hours of the transaction for consideration.
Post-activation of any plan, subscription, deliverable or service — cancellation is not permitted.

4. Procedure
To request a refund (if eligible), the customer must email from their registered email ID to:
billing@wordsmithsenterprize.com
with the transaction ID, payment proof, and reason.

Refund requests will be reviewed and processed as per eligibility, timelines and banking policies. Refunds will be credited to the original payment method only.

5. Non-Refundable Items
• Domain registration and renewals
• Hosting plans
• Subscription-based digital services
• Custom development, design, content or media based work once started
• All consulting, setup, integration and configuration charges

6.Contact-US

Email: billing@wordsmithsenterprize.com